Atelier Customisation

If you need a change made to an existing style (for example, change an open back to a closed one, a deep V-neckline to a higher neckline, the pink colour to purple or a mini length to a maxi length, etc.), that's absolutely fine and we are here for you! 

How much would the Customisation Service be?

Customisation costs start from £50 depending on your requirements.

How to place an Customisation Order?

Please email contact@fairytong.com with your requirements and get a one-on-one service directly before you place an order. Once we have confirmed your customisation, please go to this link and add the Customisation Service to your cart together with your items and proceed to checkout.

Can I apply a discount code to my customisation order?

Unfortunately no discount code can be accepted on customisation orders. If you used a discount code, we would ask you to pay for the difference, or your order will be cancelled and you will have to place your order again

How long do custom-size orders take?

As each custom-size garment is made specifically to your measurements/specifications, production times are typically longer than for standard-size orders.

Custom-size orders usually take approximately 3-4 weeks to produce, with shipping times in addition to this.

If you need your order sooner, we also offer 1-week and 2-week rush production services. This prioritises your order in the production queue and allows it to be completed ahead of the standard timeframe.

If you are interested in a rush service, please contact us before placing your order so that we can confirm availability with our production team and ensure everything is in place to meet your required timeframe.

Why are custom-size and customised items non-returnable?

Custom-size and customised garments are made specifically to your measurements and requirements, making them unique to you.

As these items are created especially for each customer, they are not eligible for return, exchange, or refund.

If you are unsure about sizing or customisation options before placing your order, please contact our team and we will be happy to help.

Can I send my customised item back for an alteration? 

Currently we do not offer an alteration service. We follow your specific custom request strictly and carefully, we also do our best to ensure a great communication with you before our dress making process. 

Can I make changes to my custom order after placing it?

If you need to make changes to your custom-size or customised order, please contact us as soon as possible.

We may be able to accommodate changes if production has not yet begun. However, once work has started on your garment, we may be unable to make further amendments.

We therefore recommend carefully checking all measurements, customisation requests, and order details before completing your purchase.

Can I see some customisation examples?

Of course! Over the years, we’ve brought countless unique visions to life, tailoring each design to your special requirements. You can view some of our previous customisation examples here.

（Please note, if you only need a custom size and would not need any details to be changed, simply select ‘Custom Size’ on the product page and leave your measurements in the Order Note when you check out, no need to select Customisation Service. Also, we don't provide bespoke service - design from scratch - at the moment as we are a small team and the time is very limited for us. Thank you for your understanding).