Customisation

These garments are literally made just for you based on your measurements and special requirements.
It is the most luxurious service you could ever dream of for an affordable price!
customisation service
If you need a change made to an existing style (for example, change an open back to a closed one, a deep V-neckline to a higher neckline, the pink colour to purple or a mini length to a maxi length, etc.), that's absolutely fine and we are here for you! 

How much would the Customisation Service be?

Customisation costs usually from £30 to £100 depending on your requirements.

How to place an Customisation Order?

Please email contact@fairytong.com with your requirements and get a one-on-one service directly before you place an order. Once we have confirmed your customisation, please go to this link and add the Customisation Service to your cart together with your items and proceed to checkout.

How long will a customised dress be in the making?

Custom orders usually take around 3-4 weeks to ship as they are handmade-to-order based on your special requirements and measurements. However, it could be finished in 1-2 weeks if you select our Rush Order Service. Please do get in touch before you select this service. The customised dress will be a one-of-a-kind piece you could cherish forever.

Can I return or exchange a customised item? 

Each item is handcrafted with great care and will be checked for defects multiple times before delivery. Slight variations of fabric colours and embellishments may occur since fabric batches may differ.

As our customised dresses are made-to-measure and labor-intensive, we have a strict no-refund policy. A dress that does not fit properly but fits your ordered specifications can not be returned or exchanged.

（Please note, if you only need a custom size and would not need any details to be changed, simply select ‘Custom Size’ on the product page and leave your measurements in the Order Note when you check out (no extra cost), no need to select Customisation Service. Also, we don't provide bespoke service - design from scratch - at the moment as we are a small team and the time is very limited for us. Thank you for your understanding).